Understand Data Security and Customer Relations

Last Updated on February 24, 2025

October is Cybersecurity Awareness Month (Cyber Month), reminding us of the importance of data security and transparency in our digital interactions and relationships. It is not only the time for all of us to reflect on the importance of (and our knowledge of) cybersecurity but also the time for the Berelevant Network Team to show appreciation.

This article sheds light on an overview of what data security is and how we handle your personal information. Moreover, we are going to introduce our annual event – “Cyber Month Deal”. While we maximize technological advancements, it is important to understand their limitations.

data security and Customer Relations

From a professional standpoint, data privacy, cybersecurity and data integrity are crucial topics for business entities. This includes educational institutions, all types of companies, non-profit organizations and charities, sole proprietors, and government agencies.

When relevant information isn’t always visible (easy to find) or up-to-date, the decision-making process can then be manipulated. Emotional spending is a term that describes a customer who purchases a product or service out of emotions. This type of spending often results in regret and mental distress that comes after receiving the bill. Learning data security and data integrity helps customers to understand the service delivery process and information sharing.

At Berelevant Network, we believe one of the key determinants of collective success is “transparency”.

personal data and data storage

In the modern day, to honour green practices, most organizations have gradually transitioned from paper data storage to electronic data storage. Many larger organizations (with hundreds or thousands of employees) use “Customer Relationship Management” (CRM) to manage their customers’ data. The purpose of adopting a CRM tool, in simple terms, is to standardize the communication process internally and externally. This CRM tool is usually managed by a third party if it is not developed in-house, meaning customer’s data is also shared with them.

Additional information: How do you know if a business is using CRM? Besides reading their Terms, you can check the email you have received from them. An email sent by the company’s official account looks like this: admin@berelevantnetwork.com

Are you aware your data may be collected right after your visit?

In fact, many websites do not have proper “cookie consent banners”. Some sites do not have the “reject all” option at all. That is, when a website owner chooses not to have an appropriate setup for a cookie consent banner, the site’s (unclear) terms are enforced.

This isn’t the case with us. You will see a cookie consent banner after visiting our page for the first time, and you will have the option to “revoke” your choice. See the video below:

As per the General Data Protection Regulation (GDPR), a cookie consent banner and the “reject all” option are mandatory on a website. A legitimate business highlights the importance of customer data privacy. Because building trust is the foundation of forming a healthy and long-lasting relationship.

data security and marketing and advertisements

Wondering why you keep seeing “advertisements” that somehow speak to your everyday needs or desires? This happens when you do not pay attention to your online activity involving data and information sharing. Important issues, like data security and cybersecurity, are often left undiscussed by businesses. Because many providers (individuals or organizations) do not fully comply with the rules.

“As a business, we are not only a provider but also a consumer. We understand the importance of data security and exercise due diligence within our capacity to find the right tech partners that comply with the highest standards of data protection.”

– Founder of Berelevant Network

Although the purpose of using a cookie is to enhance user experience, a cookie can track what interests a user (like how many pages a user has visited) and how long a user stays on each page. It is particularly useful information for businesses to strategize tailored marketing plans.

In terms of advertisements, many blogs and membership websites generate revenue through paid subscription fees and advertisements. By sharing information with third-party advertisers, the site owners earn a percentage off their posts. Targeted advertising is one of the chief reasons why you may be convinced to purchase an item you do not need.

Additional information: How do you know if a website earns money through advertisements? When you browse a webpage or blog post, you see countless ads inserted above, in the middle of and/or at the bottom of the post or on the sidebar.

The overview of how we handle and safeguard your data

Providing high-quality and relevant information is one of our top priorities. Participants are thus required to share confidential and sensitive information with us. Therefore, it is normal to have additional questions or second thoughts about making a judgment call.

New and existing service recipients of the Berelevant Network community can rest assured that within the limits set by our terms, you have full autonomy over how much information you want to share with us.

the data collection process

Due to the nature of our scope of services, providing relevant personal or organizational information is a crucial part of our service delivery process. We collect structured and unstructured data, but most data collected is qualitative data that is usually collected through observation and conversations.

From a cookie consent banner (as shown in the video) to personal or organizational information, we follow suggested guidelines and take necessary measures to ensure your data is collected, processed and stored securely.

partner with the world-renowned tech teams

We are a tech-based service provider, so choosing the right tech partners to work with is one of our top priorities. WordPress.com powers 40% of the web and offers comprehensive coverage of web development, design and management. As a result, we chose to work with Automattic Inc. to develop and maintain our website.

Besides that, we adopt other technologies into our service delivery model.

For example, our AI chatbot located in the bottom right corner is the first point of contact, which helps visitors navigate our website.

Another example is that we incorporate Canva designs to showcase our creativity, including visual supports and presentations. Due to licensing concerns, it is important to note that we do not sell these designs. All written learning and teaching materials – meticulously crafted by us – tailored to a business agreement; however, will be available as requested.

Considering our scheduling system, we use Simplybook to streamline complex workflows for the most part. From creating an account and filling out a tailored intake form to selecting a date/time that works best for you, your group or your team, booking an appointment with us does not require any back-and-forth emails.

Business partners looking for custom training, on the other hand, have access to a customer portal powered by Stripe to manage personal information and subscriptions. Click here to choose the right plan.

All things considered, as a digital-first organization, we maximize the use of technology to not only enhance user experience but also increase the accessibility and efficiency of our services.

limitations

From presentation designs to video conferencing, we aim to not only increase the accessibility and affordability of mental wellness resources but also revolutionize the delivery of mental health services.

Despite the fact that we put efforts into ensuring that relevant information is easy to find and up-to-date, we cannot ignore the potential risks. Therefore, we encourage new and existing participants to visit our terms and privacy policy. Reach out to us anytime as needed prior to scheduling an appointment with us.

Important notice: Please only proceed with our services if you have read, understand and agree to our terms and privacy policy.

Introducing “Cyber Month Deal”

Wishing people good luck and a good time should not be restricted to only products or activities! Whether you are looking to develop a growth mindset for yourself, loved ones or team members, take advantage of this unique opportunity.

Gift cards can be used to redeem services that are relevant to you. See the following:

For individual

Communication Skills Training focuses on essential skills, like “empathy”, “paraphrasing” and “questioning”.
Self-Awareness Workshops cater to educational and informational purposes, designed to expand horizons and provoke new perspectives
Life And Personal Development Coaching provides personalized coaching and mentorship for motivated adults and a group of two

for teams

Corporate Workshops aim to enhance positive team dynamics through off-the-shelf workshops, like “cultural sensitivity” and “basic and advanced communication skills”
Team Engagement Consulting dives into workplace barriers, identifies issues, discusses preventative measures, and much more

Click here to receive a discounted offer. Schedule your appointment with us as an individual participant or a team anytime!

This is a reoccurring event that runs only once a year. Redeem before the end of November 2025. Sales end on December 2, 2024.

make Decisions based on facts and Interactions

Every choice comes with a consequence. A smart customer is; instead, looking for available data, to analyze the potential fit. This process minimizes the potential risks and maximizes the benefits.

Data is king. It goes both ways. Businesses collect, process and analyze data (if given consent) from customers, and vice versa.

A smart buyer looks for relevant information and performs thorough research on an individual or company before making a decision. Making decisions based on facts and interactions rather than emotions saves the buyer money and time.

Apart from reading a business’s “About page”, “Bio” or “Profile” across their social media platforms and website, reading their blogs, comments and responses gives you a rough idea of their communication style.

Specifically, to find out whether the owner(s) of a service-based business conducts themselves with sincerity, learning their overall approaches and interpersonal skills is key. Choosing a provider that offers a free consultation helps. Because anyone can learn to speak with passion and eloquence in a curated (marketing) video – practice makes perfect. This has absolutely NOTHING to do with whether a person or an organization is genuine or trustworthy.

After all, when the goal is to make real changes (avoid boilerplates) in confidence, understanding a business’s data security is the first step to collective success.

reference

WordPress.org. (n.d.). Our journey to powering 40% of the web. https://wordpress.org/40-percent-of-web/

Data is King – Understand Data Security and Customer Relations